Where patients request non-NHS items or services from their GP, a private will be payable.

For a list of those fees, please click here

Payment is required in advance and the practice can take payment upon arrival or in advance by sending a link for the patient to pay online.  The practice will require receipt as proof of purchase and this is emailed to the patient at the time of purchase.

Covid Testing

As restrictions are changing some companies are requiring passengers to get certain tests before being allowed to travel. As these tests are not provided by the NHS, Whitewater Health (by patient request) have decided to offer the following Covid tests privately.

Covid-19 PCR Nasal Swab Test. - £125.00

COVID-19 -PCR | The Doctors Laboratory (tdlpathology.com)

Covid-19 IgG Antibody Test. - £75.00

COVID-19 Antibody | The Doctors Laboratory (tdlpathology.com)

The samples are taken in the surgery and then sent for testing by The Doctors Laboratory. Results are typically received 3-5 working days from when the sample was taken.

If you require one of these tests please book an appointment with one of our Health Care Assistants. Please note that payment will need to be taken at the time of booking either at the counter or over the phone. Payments can be made by cash, card of cheque.

If you have any further questions please feel free to ask our Patient Services Team.

Scrivens Hearing Clinic

We now run a dedicated hearing clinic at this surgery for all patients over 55 with a hearing loss. The clinic can supply NHS Digital Hearing Aids, if required.

Please ask reception to book you a hearing appointment.

Alternatively, call 0800 0275102 to find out more about NHS hearing care and how you can access this service locally.

NHS Hearing Aids

We now provide a new NHS hearing service in this medical centre. You must be referred to us by your GP to benefit from our free services below:

• A thorough hearing assessment
• Fitting of digital hearing aids (where required)
• Continuous aftercare support
• A regular supply of batteries straight to your front door

Our NHS hearing aids feature:

• Modern digital technology
• Small and discreet
• Custom made moulds (where required)
• Powerful technology to assist the more advanced of hearing losses
• Flexible fitting range

Many of our patients are fitted with their brand new hearing aids on the day of their assessment, meaning they can benefit from better hearing straight away.

We are proud that 90% of our NHS hearing patients rate our service as very good or excellent and 98% would recommend us to a friend or family member.

If you would like to learn more about our NHS hearing service and to find out if you are eligible please call or visit us today.

FAQs

Will the service and care be as good as my local hospital?

Our contract with the NHS requires us to meet clear standards of clinical excellence that all NHS hearing providers must work to, meaning you will receive the same, if not better services as you would at your local hospital. We are proud to say that 98% of our patients said they would recommend our services to a friend or family member.

What happens after I am fitted with my hearing aids?

Our dedicated customer service team will arrange regular reviews after your hearing aids are fitted. We understand that getting used to your hearing aids could take some time so we will keep in close contact to make sure you are getting the most out of your hearing aids. Also feel free to pop in if you have any concerns.

Will my hearing aids cost me anything?

No, the hearing aids and continuous supply of batteries are all funded by the NHS.

I thought I could only get NHS hearing aids from hospital?

New legislation means that in some areas, following a referral by your GP, you are able to choose from a selection of accredited providers in your area.

Lakky Physiotherapy & Sports Injury Clinic - Empowering Your Health & Fitness

Lakky Physiotherapy & Sports Injury Clinic offers highly specialised physiotherapy including hands on treatment and acupuncture, but is also one of the few physiotherapy clinics that offer Shockwave Therapy, Injections and Diagnostics referrals.

They are available to be seen at Whitewater Health- Hook Surgery by appointment only.  Please contact them directly on:

Mobile: 07841912520 Email: enquiry@lakkyphysio.co.uk & website www.lakkyphysio.co.uk

Personal Growth Hypnotherapy

Noeleen Hornby (Dip HPD, Dip NLP, Reg Nurse) can offer hypnotherapy sessions on a private, non NHS basis at our Hook surgery.  She offers free, no obligation 30 minute initial consultations so for more details please call her on 07793 050 047 or visit the website:  www.personalgrowthhypnotherapy.net/

Psychology

Mahwash Gaba can offer counselling sessions at our Hook surgery on a private, non nhs basis.  Please contact her on 07723 436 048 if you would like more information on the issues she may be able to help you with.

Please note - the above clinics are run by private companies using our facilities. Whitewater Health in no way endorses or recommends these companies and have no other affiliation with them.